CASES THAT HAUNT US:

How to react, rebound and recover from clinical failures

Don’t deny it! Admit it! Every one of us has had this happen during your career! The cases that you didn’t read the patient well, didn’t get the proper diagnostic material, didn’t take the time to really listen and see what was appropriate for your patient. Whether you have made a minor mis-judgement, or totally face-planted, NOW WHAT?
 
  1. Discuss your patient’s “wants and needs” so you minimize misunderstandings.
  2. Review the predictable new patient experience, and how to engage the entire team for a higher level of case acceptance.
  3. Learn how to react when things go wrong-how to diagnose, document, and  recover so that the appropriate care gets delivered.

“THE QUESTIONS YOU HATE AND THE ANSWERS YOU’LL LOVE”

A Guide For Dealing With Difficult Patients

“OH NO! Not that one again!” After all your training, and years of hard work and tremendous sacrifice-Don’t you just hate it when you get those heart wrenching questions and resistance to case acceptance over and over again? Your team and you work so hard, and care so deeply, so why is it that often our patients don’t ask for optimal care and enthusiastically accept our treatment plans?
  1. Learn the power of high impact new patient experience.
  2. Review ten questions you must ask of each new patient.
  3. Commit to obtaining the necessary evidence for predictable case presentations.
  4. Roleplay with your team the most common questions you absolutely HATE to hear, and learn the most predictable answers you’ll LOVE to give them.
Get ready to laugh, learn, and get fired up for a dramatic improvement of your case acceptance and your enjoyment of your practice!

THE ULTIMATE NEW PATIENT EXPERIENCE

Maybe you need more new patients? Or. . . maybe you just need to slow down, ask better questions, OUT-LISTEN the competition,use cutting edge diagnostic photography with advanced caries detection, and apply time-tested human relations principles to thrive during turbulent times. Enjoy a fast-paced, interactive workshop experience where we will master the art of an exceptional new patient experience, offer a comprehensive treatment plan, and deliver a bullet-proof case presentation resulting in an increased case acceptance, more optimal care dentistry, and FUN!!

  • Master the ten key questions you must ask each patient
  • Teach your team how to systematically ,predictably take quality photographs
  • Demonstrate a treatment planning sequence that leads to case acceptance

Here’s the skinny. Dr. Hyman is passionate and dedicated to the dental industry. Dr. Hyman helps you to improve and maintain your practice, your team and your patients. I trust Dr. Hyman and his recommendations. Take my word for it, give Dr. Hyman a try. You will be impressed.
Edward S.

SEASONS CHANGE, AND SO DID I

Predictable Practice Transition

SEASONS CHANGE-and so did I! After a forty-year journey in dentistry, starting as a 19 year old volunteer dental assistant to a seasoned veteran of a booming real world private practice, how does one successfully and predictably transition a beloved practice, long time patients, bulldog-loyal teammates, and your identity to a young superstar? Review and imagine how the three key phases of a practice transition can be mastered:

  • Learn steps to integrate the new doctor into your team
  • Define steps to introduce new doctors to your patient family
  • Plan to integrate the new doctor into your referral community

Join us as we laugh, learn, cry, and begin this wonderful process.

A wonderful experience each and every time, and I never thought I would say that about going to hear a dentist speak!
Louis K.

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A PRACTICAL APPROACH TO SUCCESSFUL RESTORATION OF DENTAL IMPLANTS

Dental implants are a critical option for our patients who seek comprehensive optimal care
dentistry. The technical advancements over the last decade have been incredible.
The entire dental team must be engaged and educated on their roles and impact
on successful cases.

  • Review diagnostic and treatment planning protocols
  • Consider the vital relationships and communication with our dental specialists
  • Engage your team in the delivery of optimal care
  • Learn how to recover from failure and challenges when things go wrong

Click to view before and after

PREDICTABLE FULL ARCH AND FULL MOUTH REHABILITATION

The thrills of success and the agony of failure

“FULL ARCH/FULL MOUTH REHABS!” Few words fill us up with more joy and excitement, 
or agonize us with anxiety and stress as we strive to care for our complex comprehensive
care patients. With planning, commitment, and grit we can all increase our effectiveness, efficiency, 
and success with complex cases.
 
  • Review diagnosis, treatment planning, case presentation, and implementation of complex care
  • Consider new technology, and it’s role in these cases.
  • Learn how to recognize what your skill set is, and how to improve the long term results
  • Accept that we can’t be all things to all people, and recognize what cases are appropriate for you and your team.

A 360 SLAM DUNK FOR SUCCESSFUL TEAMS

“Change is inevitable – growth is optional.”

In this fast past, ever changing world, dental teams must commit to taking a serious look at every aspect of the practice. With a comprehensive feedback process you gain insight into your performance, which allows you to identify opportunities for growth. Enjoy this fast paced, fun filled, dynamic seminar that will super charge your practice today!

  • Understand the urgency to lead and re-align your practice today.
  • Rank the doctor and the team in the 35 key leadership issues for peak performing teams.
  • Consider key communication barriers, and how to overcome them.
  • Learn how to blend high tech and high touch relationship-based care.

Dr. Mark Hyman spoke during one of our study club team meetings and was a HUGE hit. We’ve had several big name lecturers on practice management in the past, but no one has kept the audience as enthralled and engaged as Mark did. Both doctors and staff kept wanting more Mark!”

BRETT A. MUNCIE, RDH
Study Club Coordinator

DENTISTRY’S TOP GAME CHANGERS:

20 innovations for successful teams

When living life in the fast lane of private practice, how do you improve your patient’s experience as we deliver optimal care? Highly successful teams constantly reimagine, reinvent and implement change to assure success during turbulent times. Prepare to laugh and learn about the Top 20 Game Changers!

  • Evaluate and implement advances in dentistry
  • Capitalize on individual skills of your dental team members to improve productivity
  • Apply new techniques for keeping your team focused and enthused

After 25 years of continuing education courses, this was one of the best I have ever been to. Dr. Hyman was very well prepared, fun and energetic. I want to attend more and I will come again. Thank you!

RYAN

THE HIGH IMPACT PRIVATE PRACTICE DENTAL HYGIENE TEAM

Heads Up Doctor! Your hygiene department, and your hygienists, may be the most underutilized and under-trained department in your office. You may well have an unbelievable level of untapped talent just sitting chairside in your office, waiting to be unleased for tremendous benefit to the patients, teammates, and our blessed hygienists!
 
  1. Review the duties your hygiene department currently performs.
  2. Discuss choices of how to enhance your hygienist’s talents
  3. Evaluate ways to really listen and learn what the patient wants, and how to maximize each patient encounter

A DAY IN THE LIFE OF TOP GUN DENTAL TEAMS

Listen, learn, and laugh your way through a fast-paced, humorous review of “A Day in the Life” of a dynamic real-world private dental practice. Learn how to capitalize on one other’s skills to improve the productivity of your practice and the quality of the service your team produces. Learn systems you can implement today to lower stress, prevent burn out, and increase your enjoyment of dentistry.

  • Review clinical cases from the doctor’s and team’s perspectives
  • Debate the fact “communication is a wonderful thing – you should try it sometime”
  • Employ systems to lower stress and prevent burnout

“It’s so refreshing to listen to a dentist speak (with humility) about how valuable the team is and how everyone’s contributions matter. We just had a team meeting and talked about many of the things you mentioned-it was great reinforcement. Thank you!”

DEANNE

THE BEAUTIES AND THE BEASTS:

greatest hits and misses of cosmetic dentistry

When you attend a dental seminar and see case after case of picture-perfect cosmetic care, don’t you wonder why your cases don’t always turn out like that? Guess what? They don’t! Learn about new technologies that will make your clinical examinations motivating and informative. Discover how to combine the new patient experience with optimal-care treatment planning so that your practice can thrive. Empower your team to join you in this journey towards practice excellence and fulfillment!

“Dr. Mark Hyman brings honesty, grace and inspiration to the dental community. His personal testimonials about events in his home and work life connect with everyone in his audiences. People leave the seminar with a renewed feeling of worth and importance. If anyone wonders why they entered the field of dentistry, Dr. Hyman will help them to remember.”

CATHY JAMESON, PHD
Chief Vision Officer And Founder, Jameson Management, Inc.

TAKE THIS JOB AND LOVE IT!

If you find too many of your days very busy, yet not as profitable as you would like, this seminar is definitely for you and your staff. In this course you will:

  • Discover the critical issues involved in successful handling of the new patient.
  • Make certain the time you devote to the new patient is worthwhile and productive.
  • Learn new techniques for keeping your team focused and enthused- even when things go wrong.
  • Learn how to capitalize on the individual skills of each dental team member and how these skills can improve the productivity of your practice and the quality of the service your practice provides.

GRAND SLAM EARLY YEARS OF PRIVATE PRACTICE

When you attend a dental seminar and see case after case of picture-perfect cosmetic care, don’t you wonder why your cases don’t always turn out like that? Guess what? They don’t! Learn about new technologies that will make your clinical examinations motivating and informative. Discover how to combine the new patient experience with optimal-care treatment planning so that your practice can thrive. Empower your team to join you in this journey towards practice excellence and fulfillment!

ASK AND YE SHALL RECEIVE:

the art of getting to yes

Most people never receive optimal care because NO ONE ever asked! Your team’s skill, talent, and abilities are wasted if the patient doesn’t say yes. Learn:

  • 10 characteristics of super dental teams
  • 10 steps to hear yes every time
  • 5 questions you must answer
  • 5 keys to effective listening
  • 10 keys to success – “It’s what you learn, after you know it all, that counts”.

THE SECRET SAUCE!

the hidden ingredients of highly successful teams

What is it that differentiates the top practices from the average?

What is their “Secret Sauce?”- That formula that leads to extraordinary production, collection, overhead control, team retention, and FUN!

Laugh and learn as we reveal the formula, discuss action steps today, and see your team Re-engage and thrive today!

STAIRWAY TO DENTAL HEAVEN:

a practice revolution

In this course, you can learn to recognize the urgency of taking aggressive action during rapidly changing times. You can learn to embrace high-tech/high-touch solutions that will energize your team. Dr. Hyman will show you how to evaluate your potential for profitable success with a 22-point business tool, and how to monitor, rework and rejuvenate your practice today. The lecture discusses how to “Ctrl Alt Delete” limiting beliefs that compromise your success and enjoyment.

  • Recognize the urgency of taking aggressive action  during rapidly changing times
  • Evaluate your potential for success with predictable business tools

DRILL ‘EM, FILL ‘EM, AND THRILL ‘EM:

a dynamic private practice retrospective

Enjoy a fast-paced course, in which Dr. Hyman reviews more than 30 years of blending full-time, real-world private practice with teaching, coaching and advocating for relationship-based optimal care dentistry. Examine where dentistry has been and where it is today and where dentistry may go in the future.

  • Discuss the traits of world-class service
  • Implement the 13 steps to renew your practice

ready to catch the wave?

CONTACT MARK E. HYMAN, DDS, MAGD

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